Refund policy

Return & Refund Policy

At Cloud Poodle, customer satisfaction is important to us. Please review our return and refund policy carefully before placing an order.

15-25-Day Return Policy

We offer a 15-20-day return period from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order number must be provided.

Returns that do not meet these conditions may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts

Please contact us within 7 days of delivery with clear photos of the issue.

After verification, we will offer either:

  • A replacement item, or
  • A full refund

at no additional cost to you.

Order Cancellations

Orders may be cancelled within 1 hour of purchase.

After this period, orders may already be processing with our fulfillment partners and cancellation cannot be guaranteed.

Change of Mind Returns

If you wish to return an item due to a change of mind:

  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • The item must be returned in unused condition.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return once opened or used.

We reserve the right to refuse returns that do not meet our return conditions.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Most refunds appear within 5–10 business days.

Shipping Delays

Delivery times are estimates only and may be affected by:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • Peak holiday seasons
  • International shipping disruptions

Shipping delays alone do not qualify for refunds while a package remains in transit.

Lost Packages

If your package appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

Refunds or replacements for lost packages will be reviewed on a case-by-case basis.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact our support team

Cloud Poodle 🐾

We are committed to providing a positive shopping experience and will always do our best to resolve any issues fairly and promptly.