Shipping Policy

Shipping Information

Thank you for shopping with Cloud Poodle! We are committed to delivering your order as quickly and safely as possible.

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly longer.

Estimated delivery times:

United States: 7–15 Business Days

Delivery times may vary depending on your location, customs processing, weather conditions, carrier delays, and seasonal demand.

Once your order has been shipped, you will receive a tracking number via email.

You can track your package at any time using our Track Your Order page.

Please allow up to 3–7 days for tracking information to update after shipment.

Shipping costs are calculated at checkout unless otherwise stated.

We may occasionally offer free shipping promotions on selected products or orders.

While we strive to meet all delivery estimates, delays may occasionally occur due to:

Cloud Poodle is not responsible for delays caused by shipping carriers or customs authorities.

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, please contact us as soon as possible.

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery or the estimated delivery date.

Include your order number and any relevant photos so we can assist you as quickly as possible.

If you have any questions regarding shipping, please contact us through our Contact Us page.

We are always happy to help and will respond as soon as possible.

🐾 Thank you for choosing Cloud Poodle! We appreciate your trust and look forward to serving you and your pets.